Lik馃挮e any other bookmaker, punters can experience some problems when accessing their Sportpesa account. Some are minor problems that you can solve without necessarily c軎縪ntacting customer care. Let's have a look at some common login problems and their solutions.
5.1
Incorrect Login Details
This is the most common problem punters experience when accessing their betting accounts. You must provide accurate login information to access your account. That is why you should always double-check the information and ensure you have entered it correctly. If you can鈥檛 remember your password, click the 鈥� Forgot your password鈥� link below the login button. You will be 軎玴rompted to enter your mobile number to get the reset code.
If you cannot access your account even after providing the correct information or changing your pass鈾坵ord, contact their support team to軎� get help.
Major events attract a lot of punters to the betting site and this makes the website of the app slow. You can experience軎� problems accessing y鉀刼ur account when the website has too much traffic. If there are too many users at the same time, try to log in after a few minutes, and you will access your account.
5.3
Problems With Wi-Fi Or Mobile Data
If your internet connection is not working properly, you will have trouble accessing your account. Check and confirm your data or Wi-Fi connection is worki馃挦ng well before you log in.
5.4
Banned Or Deactivated Account
Your accou軎卬t can be banned o馃儚r deactivated hence posing a problem when logging in. it could be due to inactivity or a breach of sportsbook terms and conditions. Contact Sportpesa customer care for assistance if your account is banned or deactivated.
5.5
Using Third-party Social Networks
Sometimes login issues can occur when logging in via third-party social networks like Twitter, Facebook, or Google. In cas嗟瞖 of such problems, visit the offici馃崈al website to confirm if the service is working properly.
5.6
Sportpesa App Problems
If you log in through the app and experience a black or blank screen, it could be an issue with your smartphone鈥檚 o唳損erating system. You can fix the problem in several ways like closing the app and op馃巸ening it again. Another solution is to hard reboot your phone by pressing the Home and Power buttons simultaneously. Next, release the two buttons and press the power button to turn on the screen.
If the above methods don鈥檛 work, wait until your phone drains the battery and turns it off automatically. Charge the phone and try to login in. If you still can't fix the problem, uninstall and install the app. You饞厡 can also consider installing the app鈥檚 older version if the new one does馃厴n't work after re-installing it.
If you encounter login issues on the Sportpesa website or app, sometimes it could be due to maintenance taking place on the site. Like any other website, Sportpesa can have scheduled maintenance or fix an error. This is a problem that should not take more hours to fix. Wait for a few hours and then try to log in. If the problem takes longer to fix, you can follow Sportpesa鈥檚 social medi鈩盿 handles to get updates.